Shipping & Returns

ValtenGear Shipping Information

Estimated Delivery Time

At ValtenGear, we work hard to ensure your order is packed and dispatched as quickly as possible.
Once your order is placed, please allow 1 business day for processing before it is shipped out.

After dispatch, delivery typically takes 5–8 business days to reach your address, depending on your location and courier speed.

How Our Delivery Process Works

Order Processing

Most orders are processed within one working day.
During busy periods—such as holidays or major sales—processing times may extend slightly, but our team always prioritises fast, efficient handling so you receive your gear without delay.

Dispatch & Shipping

Once your order has been processed, it will be handed over to our trusted delivery partners.
You’ll automatically receive a shipping confirmation email, which includes your tracking number.

Estimated Delivery Window

Delivery times can vary based on:

  • your location

  • local courier performance

  • seasonal volume

  • unexpected logistical issues

We always aim for the quickest possible delivery.

International Shipping

For customers outside the main delivery regions, shipping times may differ depending on customs procedures and local postal services.

Please note:
Any customs fees, taxes, or import duties are the responsibility of the recipient.

Order Tracking

You can follow your order at any time using the tracking link provided in your shipping confirmation email.

If tracking updates seem delayed or you’re unsure about the status, our support team is ready to help.

Delivery Delays

Although we aim for fast and reliable delivery, unexpected events such as:

  • severe weather

  • customs inspections

  • courier backlogs

  • natural disruptions

may occasionally cause delays.
If this happens, we’ll keep you updated and work to resolve the issue as quickly as possible.

Need Help?

If you have any questions about your order or need assistance with delivery, our customer support team is here to help.

Contact us anytime—we want your ValtenGear shopping experience to be smooth, reliable, and enjoyable.


Simple & Hassle-Free Returns

Need to exchange or return an item? At ValtenGear, we make the process quick, easy, and stress-free.

You can request a return within 60 days of receiving your order, and once we receive your return shipment, your refund will be processed within 5 working days.

Follow the steps below to start your return.

How to Request a Return

1. Contact Us to Begin Your Return

To exercise your right to return or cancel, please notify us with a clear statement (email is perfectly fine).
You can reach us at:

📧 support@valtengear.com

Please include:

  • Your name
  • Order number
  • Reason for return
  • Photos (if applicable)

Our team will reply with confirmation and next steps.

2. Send Back Your Item

Once you receive our return instructions, send the product back to the return address provided.

Please make sure to:

  • Include the confirmation from ValtenGear inside the package

  • Use a tracked shipping method

  • Keep your tracking number until the refund is completed

As the sender, you are responsible for the return shipment, so tracking helps avoid any misunderstandings.

3. Receive Your Refund

As soon as your return arrives and is inspected, we will process your refund within 5 business days.
The refund will be issued to the original payment method used during checkout.